Patient Activation


Communicating to Improve the Patient-Centered Experience
Conducting a Cultural Competence Self-Assessment
Language Services Action Kit
Patient and Family Advisor Guide by Patient_Centered Primary Care Collaborative
PFE Culture Change Toolkit

Health Literacy

Universal Precautions Toolkit

Motivational Interviewing

Dietary Approaches to Stop Hypertension
Five Steps to Safer Health Care
Motivational Interviewing - Definition, Principles & Approach
Motivational Interviewing Statements/Questions

Patient Advisory Councils

Advancing the practice of patient- and family-centered care in primary care
Creating Patient and Family Advisory Councils in CPC Practices
Developing a Community-Based Patient Safety Advisory Council
Providing New Opportunities for Collaboration

Remote Access

Applying Behavior Change Principles
Business Impact of Effective Remote Care Management
Care Innovations Guide
Cost Control for Chronic Conditions
Improve Your MA Star Ratings
Successful Remote Care Management Implementations


Addressing Cost-Quality-Access with Innovative Telehealth Technology
CMS Telehealth Factsheet